Greenroad is committed to privacy by design and complies with European (https://gdpr-info.eu/)and US data protection legislation. This Privacy Policy explains the collection, use, and disclosure of Personal Information by Greenhost, hosting of Greenroad. As used in this policy, “personal information” means information that would allow a party to identify you, such as your name, address or location, telephone number or email address. This Privacy Policy also explains our commitment to you with respect to our use and disclosure of anonymized browsing and site usage data that Greenroad collects as the provider of the Services.
The Services are hosted in the Netherlands. By accessing or using any of our Services, or by providing your Personal Data through other means, you are accepting and agreeing to the practices described in this Privacy Policy. Unless otherwise noted on a particular site or service, this Privacy Policy applies to your use of all services and websites that Greenhost operates.
This Privacy policy does not apply to personal or non-personal information you store on our servers in using our Services, such as emails or information uploaded to your webspace, VPSs or databases. Details on this can be found in our Terms and Conditions.
Non Personal Browsing Information we Collect
When you use our Services, our servers may collect information indirectly and automatically (through, for example, the use of your “IP address”) about your activities while visiting the Websites and information about the browser you are using. We use this information for internal purposes only, such as to help understand how the Services are being used, to improve our Services and for systems administration purposes.
Automated data collection
This website uses Matomo, a web analytics open-source software. Matomo uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated about your use of the website (including your IP address anonymised prior to its storage) will be stored. You may refuse the use of tracking cookies by selecting the appropriate settings in your browser.
For the purpose of handling security incidents, this web page also automatically stores a log file of the data, which your browser sends when visiting the page, specifically: – IP-Address – Browser-type and -version – Operating system – Referrer URL (the page, from which this page was linked, including the search term, in case of a search engine) – Time and date of the request.
Other cookies that are employed by the website provider are:
NECESSARY COOKIES (ALL SITE VISITORS)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
NECESSARY COOKIES (ADDITIONAL FOR LOGGED IN CUSTOMERS)
- <authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
No Retention
We discard non personal browsing information from our Greenhost server logs once we have used the information for the limited purposes noted above.
Personal information we collect
If you become a customer or if you contact us, Greenroad through Greenhost collects and processes Personal Data to be able to offer our Services. The data are either provided by you, or acquired by your use of our services. Please find below an overview of the types of data we process:
What information do we collect
- Name, address, place of residence
- Telephone number
- Email address(es)
- Payment details, such as account numbers and ways of payment
- Type of customer (individual, business, NGO)
- Other details, that are actively provided while placing an order, in email correspondence, or by phone
- Contact history
- Services you are subscribing to
Purposes of data collection
- to allow you to create an account
- to be able to provide our Services
- to be able to contact you if this is required to deliver our Services
- to inform you of any changes in our Products and Services
- to handle your payment
- to send you our newsletters
- to meet legal requirements
Retention
For tax purposes, we are legally obliged to retain all information with regards to contracts and invoices for a period of seven years. Your personal data will be deleted in the period between 7 and 8 years after ending your contracts with us.
Exceptions to retention period
If you have become a customer and did not fulfil your commitments, such as timely payment of invoices, or if you have been in violation of our Terms and Conditions we may ban you from using Greenroad services. In order to effect such a ban, your data may be kept until all commitments are fulfilled.
Disclosures of Personal Information
We do not sell or otherwise voluntarily provide the non personal browsing information we collect about users in our website to third parties. In general it is not our practice to disclose personal information to third parties. An exception can be made in a good faith belief that disclosing your personal information to a third party is reasonably necessary to: – take action regarding suspected illegal activities; – enforce or apply our Terms and Conditions or Privacy Policy; – comply with legal processes, such as a search warrant, subpoena, statute, or court order; or – protect our rights, reputation, and property, or that of our users, affiliates, or the public.
If we do provide your data to a third party, we only do so after entering into a processors agreement with that third party to maintain a comparable level of security and confidentiality. Greenroad will remain responsible for the processing.
If Greenroad is required to provide a third party with your personal information (whether by subpoena or otherwise), Greenroad will use reasonable means to notify you promptly of that event, unless prohibited by law or if Greenroad is otherwise advised in legal proceedings.
No Linking
Greenroad and Greenhost (our host) does not intentionally link browsing information or server logs to the personal information you submit to us.
Visiting minors
We do not intentionally process data on visitors aged under 16. If you are convinced that we have collected data on minors that visited our website without parental consent, please contact us through legal@greenhost.net or info@greenroad.bio. We will remove the collected data.
Automated decision-making
Based on automated data processing, we make decisions that may have an impact on individuals. These decisions will mainly concern automated security processes, such as spam filtering and IP-filtering, and may result in (partial) unavailability of our Services. If you believe such a decision has been made in error, please contact us to review the decision.
Right to access, rectification and erasure of data
You are entitled to access and correct your data, or ask us to delete it. Many changes can be made in our Self-Service Centre, in this case through the Greenhost service. You are also entitled to withdraw previously given consent to this privacy statement, or to object to our processing of your data. You are also entitled to data portability, which means that we will provide you with a copy of the data we have on you, upon your request. If you want to use any of these rights, please send your specific request to info@greenroad.bio We will respond to your request as soon as possible, but at the latest 4 weeks after your request.
Note that these rights do not apply if they conflict with other legal obligations, such as the obligation to keep records for all contracts and invoices for a period of 7 years.
Security of Personal Information
Greenhost has implemented reasonable measures to protect against unauthorised access to and unlawful interception or processing of personal information that Greenhost stores and controls. However, it is impossible to fully eliminate security risks. Third parties may circumvent our security measures to (un)lawfully intercept data we collect, Greenhost transmissions or private communications. If any such security breach occurs, we will inform relevant authorities of the breach and we will post a notice to the Websites.
Changes and Updates to this Privacy Policy
We may occasionally update this Privacy Policy. When we do, we will also revise the Effective Date below. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting the personal information we collect. Your continued use of the Services constitutes your agreement to this Privacy Policy and any updates.
Questions and Escalation
If you have questions about this Privacy Policy, please contact us by email through info@greenroad.bio or legal@greenhost.net.
If you feel this Privacy Policy or Greenroad are in violation of your rights, you have the option to contact the Dutch DPA through the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons
GOOGLE ANALYTICS
We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out
EMBEDDED CONTENT
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website. Below you can find a list of the services we might use:
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy
We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .
YOUTUBE
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.
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